[Video] Material Time Out: Troubleshooting Guide

How to troubleshoot a "Material not present" error, unload and reload the material using the force unload option.

When you encounter a situation where the model or support material says "Material not present," follow these steps:

1. Unload the Material:

   • First, unload the material from the printer.

2. Access Material Maintenance:

   • Select each material bay icon on the material screen to enter the material maintenance option.

3. Force Unload:

   • Press “force unload” 4 times for each bay.

4. Reload Material:

   • Load the material again and try to print.

If the problem persists, please forward a configuration file to us for further assistance.