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      [Video] Material Time Out: Troubleshooting Guide

      How to troubleshoot a "Material not present" error, unload and reload the material using the force unload option.

      When you encounter a situation where the model or support material says "Material not present," follow these steps:

      1. Unload the Material:

        • First, unload the material from the printer.

      2. Access Material Maintenance:

        • Select each material bay icon on the material screen to enter the material maintenance option.

      3. Force Unload:

        • Press “force unload” 4 times for each bay.

      4. Reload Material:

        • Load the material again and try to print.

      If the problem persists, please forward a configuration file to us for further assistance.