Note: This is a follow up to our article on installing the Troubleshooting Machine for Web. If you need assistance installing the TSM for Web, you can access it here.
1. Once installed, either double-click the TroubleshootingMachineForWebApps shortcut on your desktop or navigate to Search on your desktop to search and launch it from there to read and accept the policy
2. Copy the URL of your platform's tenant from your web browser, then paste it into the appropriate box in the TroubleShooting Machine
Note: Once this is done, the URL is saved in the TroubleShooting Machine for future selection.
3. Next, click the button labeled Select Traces to choose the options shown in the images below, then click Save to save the changes
4. Once your options are saved and the dialog box closed, click the button labeled Open browser & Record, then Confirm to verify the elements to not be included in the .zip folder.
5. The TroubleShooting Machine will begin recording as it launches a dedicated independent browser. In this browser, enter your login credentials for 3DEXPERIENCE.
6. Now, walk through the steps that create the issue you have been experiencing on the platform.
7. Once you are done, click the button labeled Stop Recording
8. The Troubleshooting Machine for Web tool will generate a zip folder containing all pertinent information for your issue.
9. You now have a package of data to provide to our Technical Support Technicians